HKICC Coaching Standards - Handling Complaints

Introduction:

All Coaches listed in the HKICC Directory of Coaches agree to abide by the HKICC Coaching Standards.

HKICC is not responsible for the work of its member coaches, nor does it monitor them on an ongoing basis. HKICC coaches are responsible for their own work and own results. However, HKICC will address complaints against the Standards, if they are brought to our attention.

How to Submit a Complaint

If you wish to complain about one of the coaches in our Directory, we suggest the following steps:

1. If possible, speak directly to the Coach who is the object of your complaint. Most likely the Coach will be able to resolve the problem directly with you.
2. Send an email with the details of your complaint to our Complaints Standing Committee at complaints@coachinghk.org
3. Contact one of the Complaints Standing Committee members directly by phone:

Mr SK Shum
President of the Hong Kong International Coaching Community
Life Coach with Serenity Coaching
Tel: 9188 5565

Ms Angela Spaxman
Honorable Advisor of the Hong Kong International Coaching Community
Business & Career Coaching with Spaxman Ltd.
Tel: 2918-0785

4. The Standing Committee will contact you within 48 hours to follow-up with the complaint.

Supporting Coaches with Problems

The HKICC is committed to supporting members to handle complaints or problems related to the HKICC Coaching Standards. Members with such problems are encouraged to contact members of the Complaints Standing Committee for support. Communications regarding problems and complaints will be kept completely confidential.