| Introduction:
All Coaches listed in the HKCC Directory of Coaches agree to abide
by the HKCC Coaching
Standards.
HKCC is not responsible for the work of its member coaches, nor
does it monitor them on an ongoing basis. HKCC coaches are responsible
for their own work and own results. However, HKCC will address
complaints against the Standards, if they are brought to our attention.
How to Submit a Complaint
If you wish to complain about one of the coaches in our Directory,
we suggest the following steps:
- If possible, speak directly to the Coach who is the object
of your complaint. Most likely the Coach will be able to resolve
the problem directly with you.
- Send an email with the details
of your complaint to our Complaints Standing Committee at complaints@coachinghk.org
- Contact one of the Complaints Standing Committee members
directly by phone:
Mr SK Shum
VP, R&D of the Hong Kong Coaching Community
Life Coach with Serenity Coaching
Tel: 9188 5565
Ms Angela Spaxman
Immediate Past President of the Hong Kong Coaching Community
Business & Career Coaching with Spaxman Ltd.
Tel: 2918-0785
- The Standing Committee will contact you within 48 hours to
follow-up with the complaint.
Supporting Coaches with Problems
The HKCC is committed to supporting members to handle complaints
or problems related to the HKCC Coaching Standards. Members with
such problems are encouraged to contact members of the Complaints
Standing Committee for support. Communications regarding problems
and complaints will be kept completely confidential.
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